This document combines the Terms and Conditions governing the provision of services by electronic means through the website available at https://doowill.eu/ (Part I) and the Privacy Policy describing the rules for processing personal data (Part II).

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Definitions

Contact details of the Service Provider:

• correspondence address: ul. Warszawska 29A lok. 7, 44-102 Gliwice, Poland
• e-mail: info(at)doowill.eu
• telephone: +48512787958

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Part I. Terms and Conditions

§1. General provisions

1. These Terms and Conditions set out the rules for using the Website and the type and scope of services provided by electronic means, in accordance with Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną).
2. These Terms and Conditions are made available free of charge, in a form that allows them to be downloaded, stored and printed.
3. Using the Website constitutes acceptance of these Terms and Conditions.

§2. Type and scope of services

1. Through the Website, the Service Provider provides a free-of-charge service consisting in making available informational content about the Service Provider's business activity, offering and contact details.
2. The Website is informational in nature. It does not allow contracts to be concluded, orders to be placed or payments to be made online. It does not provide for user registration or user accounts.
3. Information about products or services presented on the Website does not constitute an offer within the meaning of Article 66 of the Polish Civil Code (Kodeks cywilny), but an invitation to conclude a contract within the meaning of Article 71 of that Code.
4. The contract for the provision of services by electronic means is concluded when a page of the Website is displayed and terminates when the User leaves it. Use of the Website may be discontinued at any time, without giving reasons.
5. The Service Provider may be contacted outside the Website — by post, e-mail or telephone, using the details set out above.

§3. Technical requirements

Proper use of the Website requires only:

• a device with internet access,
• an up-to-date web browser supporting the HTTPS protocol,
• in the case of contact by e-mail — an active e-mail account.

§4. Rules for using the Website

1. Users are prohibited from providing content of an unlawful nature.
2. It is prohibited to take any action that disrupts the operation of the Website, in particular interfering with its code, placing excessive load on the infrastructure or attempting to gain unauthorised access.
3. The Service Provider may temporarily restrict access to the Website in connection with technical work, upgrades or maintenance.

§5. Intellectual property rights

1. The content of the Website — texts, graphics, photographs, logotypes, layout and visual design — is protected by law and belongs to the Service Provider or is used under appropriate rights.
2. Any use of the content of the Website going beyond permitted personal use (dozwolony użytek osobisty) requires the prior written consent of the Service Provider.

§6. Liability

1. The Service Provider makes every effort to ensure that the content of the Website is up to date and accurate, but does not guarantee that it is complete or fit for any particular purpose.
2. The Service Provider is not liable for interruptions in access to the Website resulting from circumstances beyond its control, in particular those attributable to the hosting provider, telecommunications operators or force majeure.
3. The Website may contain links to external websites — the Service Provider is not responsible for their content or for the privacy practices they apply.

§7. Complaints

1. Complaints concerning the operation of the Website may be submitted to the Service Provider's e-mail address or correspondence address.
2. A complaint should include a description of the problem and return contact details.
3. The Service Provider shall examine the complaint and provide a response within 14 days of its receipt, to the address from which the complaint was submitted.

§8. Amendments to the Terms and Conditions

1. The Service Provider may amend these Terms and Conditions, in particular in connection with changes in the law or in the scope of the services provided.
2. The amended Terms and Conditions take effect once published on the Website, stating the effective date and version number.

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Part II. Privacy Policy

§9. Controller of personal data

1. The controller of personal data is DOOWILL, established in Gliwice (44-102), ul. Warszawska 29A lok. 7, Poland, NIP: 6311019335, REGON: 276664430.
2. Contact regarding data protection matters: e-mail info(at)doowill.eu or the Controller's correspondence address.
3. The Controller has not appointed a data protection officer — the conditions set out in Article 37 of the GDPR do not apply.

§10. Scope of data collected

1. Simply browsing the Website does not require providing any personal data. The Website contains no contact forms, no newsletter sign-up forms and no account registration mechanisms.
2. Personal data is processed only where the User contacts the Controller on their own initiative — by e-mail, telephone or post.
3. In such a case, the scope of the data results from the content of the communication itself and typically includes: first name and surname, e-mail address, telephone number, correspondence address, company name and any other information voluntarily provided in the message.
4. Providing data is voluntary, but necessary in order to respond to an enquiry.

§11. Purposes of and legal bases for processing

§12. Recipients of data

1. Data may be entrusted to entities providing services to the Controller, solely to the extent necessary for the provision of those services.
2. The hosting provider for the Website and for e-mail is dhosting.pl Sp. z o.o., established in Warsaw (00-807), Al. Jerozolimskie 98, Poland. The Controller has concluded a data processing agreement with that entity in accordance with Article 28 of the GDPR.
3. Where necessary, data may be disclosed to entities authorised under the law (for example public authorities) and — to the extent relevant to the applicable purpose — to an accounting office, a law firm or a postal operator.
4. The Controller does not transfer personal data outside the European Economic Area (EEA).

§13. Cookies and tracking technologies

1. The Website does not use cookies, analytics tools (such as Google Analytics), marketing tools, tracking pixels or social media plug-ins.
2. No profiling or automated decision-making producing legal effects concerning the User is carried out (Article 22 of the GDPR).
3. The hosting provider may keep technical server logs (including IP address, date and time of the request, browser type), which are necessary to ensure the correct and secure operation of the infrastructure. This data is processed on the basis of Article 6(1)(f) of the GDPR and is not used by the Controller to identify Users.

§14. Rights of the data subject

The User has the right to:

• access their data and obtain a copy of it (Article 15 of the GDPR),
• rectification of inaccurate data and completion of incomplete data (Article 16 of the GDPR),
• erasure of data (Article 17 of the GDPR),
• restriction of processing (Article 18 of the GDPR),
• data portability — where processing is based on a contract or consent and is carried out by automated means (Article 20 of the GDPR),
• object to processing based on the legitimate interests of the Controller (Article 21 of the GDPR),
• withdraw consent at any time, where processing is based on consent — without affecting the lawfulness of processing carried out before its withdrawal,
• lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland, where the User considers that the processing infringes the GDPR. A complaint may also be lodged with the supervisory authority of the Member State of the User's habitual residence or place of work.

To exercise these rights, it is sufficient to contact the Controller using the details set out in §9.

§15. Data security

The Controller applies technical and organisational measures appropriate to the identified risk, in particular:

1. connection to the Website encrypted using the HTTPS protocol (TLS certificate),
2. access to e-mail secured with SSL/TLS encryption and a strong, unique password,
3. restricting access to data solely to the Controller and to processors bound by a data processing agreement,
4. the principle of data minimisation — processing only the data necessary to achieve the purpose.

§16. Dispute resolution and final provisions

1. Matters not governed by this document are subject to Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, the Act on the Protection of Personal Data and the GDPR. This is without prejudice to the protection afforded to consumers by the mandatory provisions of the law of the country of their habitual residence.
2. The Controller reserves the right to update this document. The current version is always available on the Website, together with its effective date and version number.
3. The parties shall seek to resolve amicably any dispute arising out of the use of the Website or relating to this document — in the first instance through direct discussion or correspondence, following the procedure set out in §7.
4. A User who is a consumer may make use of out-of-court complaint handling and redress mechanisms, in particular: a request for mediation, or for the case to be heard by the permanent consumer arbitration court, operating at the competent Regional Inspectorate of Trade Inspection in Poland (Wojewódzki Inspektorat Inspekcji Handlowej), assistance from the competent district (municipal) consumer ombudsman in Poland (powiatowy/miejski rzecznik konsumentów), for consumers resident in another Member State of the European Union, Norway or Iceland — assistance from the European Consumer Centres Network (ECC-Net), including the European Consumer Centre Poland, assistance from a social organisation whose statutory tasks include consumer protection. Use of these mechanisms is voluntary and requires the consent of both parties. The Service Provider has not undertaken to use out-of-court consumer dispute resolution, but will consider any such proposal made by a User on a case-by-case basis. Further information is available from the Polish Office of Competition and Consumer Protection uokik.gov.pl and from the European Consumer Centre Poland konsument.gov.pl.
5. Where an amicable resolution proves impossible, disputes involving a User who is a consumer shall be heard by the court having jurisdiction under the applicable law. In particular, a consumer domiciled in a Member State of the European Union may bring proceedings either before the courts of that Member State or before the courts of the Service Provider's registered office, and may be sued only before the courts of the Member State in which they are domiciled (Articles 17–19 of Regulation (EU) No 1215/2012). Nothing in this document limits the rights conferred on consumers by mandatory provisions of law.
6. Disputes involving a User who is not a consumer, including a natural person entering into a contract directly connected with their business activity where that contract is of a professional character for them, shall be heard by the court having territorial jurisdiction over the registered office of the Service Provider.
7. This document has been drawn up in English. In the event of any discrepancy between this version and the Polish-language version published at doowill.pl, the Polish version shall prevail.